[The influence of the institutions on local health councils]. / La influencia de las instituciones en los consejos locales de salud.

OBJECTIVE: To analyze the influences of the institutions in the operation of the Local Health councils. DESIGN: qualitative, descriptive and exploratory study. STUDY SETTING: 02 Primary Health Care services of a municipality in the inland of the state of São Paulo, Brazil. PARTICIPANTS: twenty-four members of the Local Health Councils and 4 key informants. METHODS: Supported by the theoretical methodological framework of Institutional Analysis. Data were produced through 28 semi-structured interviews, observation and participation in the activities of the councils and recording in the research diary. Data were organized and analyzed by the process of transcription, transposition and reconstitution. RESULTS: The institutions act in the territories represented by social actors who occupy positions and functions within the Primary Health Care services, evidencing the perpetuation of hierarchization with valorization of the speeches of professionals and managers to the detriment of patients and predominance of bureaucratized meetings. The social actors reproduce the ideals of the collective to which they belong in these spaces. CONCLUSIONS: The health management teams do not recognize the different forces that act in the health territory, however, these forces interfere in the activities performed and in health care. The groups act both in formal spaces through official representatives who meet and discuss issues in collegiate meetings and in informal spaces, and constitute forces in dispute in the health territory.

Violence in the Nursing Workplace in the Context of Primary Health Care: A Qualitative Study.

Violence demands considerable attention due to its complexity and social consequences. The objective of this study was to analyze violence in the nursing professional workplace in the context of primary health care in Brazil. It is a qualitative study with theoretical and methodological reference to institutional analysis. It was carried out in basic health units in Brazil. Nursing professionals (N = 11) participated in semi-structured interviews and discussion groups, in addition to a research diary and participant observation. Data collection took place from October to December 2021. The results are presented in five categories: types of violence and aggressors from the perspective of nursing professionals; the causes of violence reported by professionals; strategies for the management of violence; professionals' proposals for preventing violence in health contexts; the consequences of violence in the workplace. Nursing professionals make up a large part of the workforce and have reported verbal, physical, moral, and psychological violence. The main causes are associated with user access to services. For the prevention of violence, professionals do not see themselves as protagonists of change. The consequences are the loss of quality of work and the health of professionals who requested sick leave and transfers. The study's findings can help in the development of public policies and educational and management actions.

The Work of Nurses in Primary Health Care: Crossings of the New Public Management.

The literature in the field of health management mentions a concept called new public management (NPM), introduced in Brazil and France at the end of the 20th century. The objective of the study was to analyze the repercussions of the work of nurses in primary health care in Brazil and France under the influence of NPM. This is an excerpt of a double-titled thesis, which is a research intervention with nurses from two Brazilian states and five French departments. Data were produced between February 2019 and July 2021. The public policy Health on the Hour acted as an institutional transducer, provoking a reduction in access and producing effects on professional practices. In both countries, NPM amplified the predominance of technical and quantifiable acts, the focus on individual care, and the loss of autonomy. Nurses reported insurmountable situations, using the metaphor "Sophie's choice". The results showed that making dilemmatic decisions has been the daily routine of nurses, which has not resulted in debureaucratization and higher quality of care.

Matrix support in children's mental health in Primary Health Care: institutional socio-clinical intervention research. / Apoio matricial em saúde mental infantojuvenil na Atenção Primária à Saúde: pesquisa intervenção socioclínica institucional.

OBJECTIVE: To analyze matrix support for Family Health Strategy teams in relation to Mental Health in Children and Adolescents. METHOD: This is a research-intervention with a qualitative approach, based on the Institutional Analysis framework, Socio-clinic, carried out with eighteen health workers from two Family Health Strategy and Psychosocial Care Center teams of a small municipality in the countryside of the state of São Paulo, through eleven reflection meetings. RESULTS: The following themes emerged: The dynamics of relations in the FHS territory; Matrix Support as a technological device: unveiling established practices. Subsequently, the results were discussed based on the principles of Institutional Socio-clinic. CONCLUSION: Matrix support in children's mental health, based on Institutional Socio-clinic, favored the deterritorialization of professionals, revealing how mental health care is provided for children and adolescents, and the crossings that occur in the production of this care as well as possible paths to be followed to improve health actions.

Apoio matricial em saúde mental infantojuvenil na Atenção Primária à Saúde: pesquisa intervenção socioclínica institucional / Matriz de apoyo en salud mental infantil en Atención Primaria de Salud: investigación de intervención socio-clínica institucional / Matrix support in children's mental health in Primary Health Care: institutional socio-clinical intervention research

RESUMO Objetivo Analisar o apoio matricial para equipes da Estratégia Saúde da Família em relação à Saúde Mental em Crianças e Adolescentes. Método Pesquisa-intervenção de abordagem qualitativa, fundamentada pelo referencial da Análise Institucional, a socioclínica, realizada com dezoito trabalhadores de saúde de duas equipes da Estratégia Saúde da Família e do Centro de Atenção Psicossocial de um município de pequeno porte, localizado no interior do estado de São Paulo, por meio de onze encontros de reflexão. Resultados Foram apresentados a partir dos temas: A dinâmica das relações no território da ESF; O apoio matricial como dispositivo tecnológico: desvelando práticas instituídas. Posteriormente, foi realizada a discussão dos resultados a partir dos princípios da Socioclínica Institucional. Conclusão O apoio matricial em saúde mental infantojuvenil, pautado no referencial da Socioclínica Institucional, favoreceu a desterritorialização dos profissionais, revelando como se dá o cuidado em saúde mental para crianças e adolescentes e os atravessamentos que ocorrem na produção desse cuidado, assim como possíveis caminhos a serem trilhados para aprimorar as ações de saúde.

RESUMEN Objetivo Analizar la matriz de apoyo a los equipos de la Estrategia Salud de la Familia con relación a la Salud Mental en la Niñez y la Adolescencia. Método Investigación-intervención con enfoque cualitativo, con base en el marco de Análisis Institucional, el socioclínico, realizado con dieciocho trabajadores de salud de dos equipos de la Estrategia Salud de la Familia y del Centro de Atención Psicosocial de una pequeña ciudad, ubicada en el interior del estado de São Paulo, a través de once encuentros de reflexión. Resultados Se presentaron a partir de los temas: La dinámica de las relaciones en el territorio de la ESF; El soporte matricial como dispositivo tecnológico: revelando prácticas establecidas. Posteriormente, se discutieron los resultados con base en los principios de Socioclínicas Institucionales. Conclusión La matriz de apoyo en salud mental infantil, con base en el marco Socioclínico Institucional, favoreció la desterritorialización de los profesionales, revelando cómo se brinda la atención en salud mental a la niñez y adolescencia y los cruces que se dan en la producción de este cuidado, así como en lo posible caminos a seguir para mejorar las acciones de salud.

ABSTRACT Objective To analyze matrix support for Family Health Strategy teams in relation to Mental Health in Children and Adolescents. Method This is a research-intervention with a qualitative approach, based on the Institutional Analysis framework, Socio-clinic, carried out with eighteen health workers from two Family Health Strategy and Psychosocial Care Center teams of a small municipality in the countryside of the state of São Paulo, through eleven reflection meetings. Results The following themes emerged: The dynamics of relations in the FHS territory; Matrix Support as a technological device: unveiling established practices. Subsequently, the results were discussed based on the principles of Institutional Socio-clinic. Conclusion Matrix support in children's mental health, based on Institutional Socio-clinic, favored the deterritorialization of professionals, revealing how mental health care is provided for children and adolescents, and the crossings that occur in the production of this care as well as possible paths to be followed to improve health actions.

Work and Leprosy: women in their pains, struggles and toils.

OBJECTIVE: To analyze the interference of leprosy in women's life regarding work and daily life activities. METHOD: Exploratory qualitative study developed from semi-structured interviews and with the use of field diaries. The strategy of the organization of data was a thematic analysis of content and referential of the work process in health and gender. RESULTS: The themes presented are: "The leprosy pains", "Changes with the disease and adaptation at work and activities" and "Being a woman with leprosy". On them, we present the aspects that changed in women's life from the leprosy, especially regarding work and daily activities. Beyond physical limitation, there are impacts on social relations and above all on formal work, there may even be dismission. FINAL CONSIDERATIONS: In women affected by leprosy, work and daily activities are directly affected; this deepens the social difficulties and requires attention of health professionals.

Work and Leprosy: women in their pains, struggles and toils / El trabajo y la lepra: las mujeres en sus dolores, luchas y esfuerzos / Trabalho e hanseníase: as mulheres em suas dores, lutas e labutas

ABSTRACT Objective: To analyze the interference of leprosy in women's life regarding work and daily life activities. Method: Exploratory qualitative study developed from semi-structured interviews and with the use of field diaries. The strategy of the organization of data was a thematic analysis of content and referential of the work process in health and gender. Results: The themes presented are: "The leprosy pains", "Changes with the disease and adaptation at work and activities" and "Being a woman with leprosy". On them, we present the aspects that changed in women's life from the leprosy, especially regarding work and daily activities. Beyond physical limitation, there are impacts on social relations and above all on formal work, there may even be dismission. Final considerations: In women affected by leprosy, work and daily activities are directly affected; this deepens the social difficulties and requires attention of health professionals.

RESUMEN Objetivo: Analizar la interferencia de la lepra en la vida de mujeres en relación al trabajo y las actividades de la vida diaria. Método: Estudio cualitativo exploratorio desarrollado a partir de entrevistas semiestructuras y con el uso de diario de campo. La estrategia de organización de los datos fue el análisis temático de contenido y referencial del proceso de trabajo en salud y género. Resultados: Los temas presentados son: "Los dolores de la lepra", "Cambios con la enfermedad y adaptaciones en el trabajo y en las actividades" y "Ser mujer con lepra". En ellos, presentamos los aspectos que cambiaron en la vida de las mujeres a partir de la lepra, especialmente con relación al trabajo y a las actividades diarias. Además de la limitación física, hay impactos en las relaciones sociales y sobre todo en el trabajo formal, con posibilidad incluso de dimisión. Consideraciones finales: En mujeres contagiadas por la lepra, el trabajo y las actividades diarias son directamente afectados, lo que profundiza las dificultades sociales y requiere atención de los profesionales de la salud.

RESUMO Objetivo: Analisar a interferência da hanseníase na vida de mulheres em relação ao trabalho e atividades de vida diária. Método: Estudo qualitativo exploratório desenvolvido a partir de entrevistas semiestruturadas e com uso de diário de campo. A estratégia de organização dos dados foi análise temática de conteúdo e referencial do processo de trabalho em saúde e gênero. Resultados: Os temas apresentados são: "As dores da hanseníase", "Mudanças com a doença e adaptações no trabalho e nas atividades" e "Ser mulher com hanseníase". Neles, apresentamos os aspectos que mudaram na vida das mulheres a partir da hanseníase, especialmente com relação ao trabalho e às atividades diárias. Além da limitação física, há impactos nas relações sociais e sobretudo no trabalho formal, podendo haver inclusive demissão. Considerações finais: Em mulheres acometidas pela hanseníase, o trabalho e as atividades diárias são diretamente afetados; isso aprofunda as dificuldades sociais e requer atenção dos profissionais de saúde.

Participação e controle social nos Conselhos Locais de Saúde sob a ótica de alguns conceitos da Análise Institucional / Participation and social control in Local Health Councils from the perspective of some Institutional Analysis concepts

O Sistema Único de Saúde (SUS) vem sofrendo medidas governamentais que dificultam sua implementação como, por exemplo, seu desfinanciamento. Consideramos a participação e o controle social como uma força na luta pela melhoria e manutenção da saúde como direito de todos e dever do estado. Um dos espaços legitimados da participação e do controle social são os Conselhos Locais de Saúde (CLS), que visam atender as demandas e necessidades de saúde da população que reside na área de abrangência das unidades básicas de saúde. Para os trabalhadores de saúde, em especial o profissional enfermeiro, que tem ocupado espaços de gerência, é importante seu conhecimento sobre esta temática, para a defesa do SUS. Trata-se de uma pesquisa qualitativa descritiva-exploratória, que utilizou alguns conceitos da análise institucional, linha sócio analítica, tais como: instituição, instituinte e processo de institucionalização. Teve por objetivo geral analisar os modos de funcionamento dos CLS em um município do estado de São Paulo sob a ótica do referencial teórico; e como objetivos específicos caracterizar os CLS em relação ao perfil dos participantes e duração das reuniões, bem como analisar se os achados em pesquisa realizada nas escolas francesas iluminam o modo de funcionamento dos CLS. Foram selecionados dois CLS, por meio dos critérios de inclusão e foram eles os dois mais antigos, com reuniões mensais e em vigor durante a produção dos dados. Para essa produção foram utilizadas a observação nas reuniões e atividades dos CLS, contato com as atas e entrevistas com questões semiestruturadas, afim de identificar os modos de funcionamento dos CLS. Foram entrevistados 28 participantes, dentre eles, 24 membros do CLS e 4 informantes-chave; as entrevistas foram gravadas em mídia digital e posteriormente transcritas na íntegra. Foi utilizado registro de impressões, sentimentos e expectativas no diário de pesquisa. Os dados foram organizados pelas proposições de Paille e Mucchielli, seguindo as etapas interrelacionadas: transcrição, transposição e reconstituição. O material foi analisado confrontando os objetivos e o referencial teórico. Os resultados foram apresentados em categorias e subcategorias, sendo elas: I- Os Conselhos Locais de Saúde: composição, atividades realizadas e livros-ata; II - Relações no conselho, como subcategorias à relação do conselheiro com a função, a visão dos conselheiros e gerentes, representar e ser representado, e a relação entre gestores e conselheiros; e III - Controle Social explícito e implícito. Os CLS surgiram com um movimento instituinte e ao serem institucionalizados conjugam os modos instituídos de participação como a hierarquização e os jogos de interesse. Concluímos que os CLS funcionam na perspectiva mais de satisfazer os projetos individuais aos coletivos, há valorização de sua permanência para benefício da unidade de saúde, do gerente e para atender aos requisitos de avaliação do Programa Nacional de Melhoria do Acesso e da Qualidade. Foi observada a materialização das relações hierárquicas presente na sociedade brasileira e que reproduzem relações históricas servindo a interesses restritos. A pesquisa na França ilumina os achados nos CLS brasileiro com a questão da proximidade sociocultural entre os gerentes, trabalhadores e os conselheiros

Some governmental measures, such as underfunding, have made it harder to implement the Unified Health System (UHS). However, social participation and control are powerful weapons in the fight for a better public healthcare and its maintenance as a right to every citizen and a duty of the State. The Local Health Councils (LHC) are one of the legal places for social participation and control that seeks to attend the demands and health needs of the population residing in the area of coverage of the basic health units. Health professionals, especially nurse practitioners, who occupy management positions, must have an understanding of these organizations in order to defend SUS. The present study is a qualitative and descriptive exploratory research that used some concepts of institutional analysis, socio-analytic line, and institutionalization process. The general purpose of this study was to analyze the modes of operation of the LHC in a city of the State of São Paulo under the perspective of the theoretical reference. The specific objectives was to characterize the LHC (concerning the profile of the participants and duration of the meetings) as well as to analyze if findings of researches carried out in French schools would help to understand the way that the LHC works. Two LHC were selected using the inclusion criteria: the oldest with monthly meetings during the production of the data. Data were collected by the observation of meetings and activities of the LHC, evaluation of documents and interviews with semi-structured questions, in order to identify the modes of operation of the LHC. 28 participants were interviewed, including 24 LHC members and 4 key informants. The interviews were recorded on digital media and later completely transcribed. Impressions, feelings and expectations were registered and used in the research diary. The data were organized by the propositions of Paille and Mucchielli, following the interrelated stages: transcription, transposition and reconstitution. The material was analyzed confronting the objectives and the theoretical reference. The results were presented in categories and subcategories, as follows: I- The Local Health Councils: composition, activities and documents; II - Relationships in the council, as subcategories the relationship of the advisor with the function, the vision of the advisors and managers, to represent and be represented, and the relationship between managers and advisors; and III - Explicit and implicit Social Control. The LHC emerged as an institutional movement and when they were institutionalized, they combine some modes of participation like hierarchy and games of interest. It was found that the CLS works more in the perspective of individual projects than collective projects. There is an interest of its permanence to benefit the health unit, the advisor and to meet the evaluation requirements of the National Program for Improving Access and Quality. It was also observed the materialization of hierarchical relations present in Brazilian society that reproduce a historical relation of serving personal interests. The research made in French schools helps to understand the Brazilian LHC concerning sociocultural proximity between managers, workers and advisors

Embracement as an analyzer of the relationships between professionals, managers and users.

OBJECTIVE Analyzing the relationships among professionals and between professionals with managers and users based on the user embracement analyzer. METHOD A qualitative study incorporating the theoretical-methodological reference of institutional analysis. The data were produced through focus groups and organized from transcription, transposition and reconstitution. Seventeen (17) focus group sessions were conducted involving six municipalities and health professionals from various backgrounds. RESULTS 137 professionals participated in this study. User embracement has been carried out with the aim to organize spontaneous demand. Doctors have not been directly involved, although they have the final say. Intermediate nursing deals with the users and nurses perform important negotiation work among the network sectors. The receptionists and the community agents develop the first approach to the users, forwarding them to nursing to negotiate the service. Managers hope to avoid complaints by attending everyone. Users take advantage of party politics and of the media for services when there is no access. CONCLUSION User embracement is an analyzer, since it produces visibility and readability of the relations being produced in health services, and when analyzed can lead to denaturalizing these actions.

Embracement as an analyzer of the relationships between professionals, managers and users / La acogida como analizador de las relaciones entre los profesionales, gestores y usuarios / O acolhimento como analisador das relações entre os profissionais, gestores e usuários

Abstract OBJECTIVE Analyzing the relationships among professionals and between professionals with managers and users based on the user embracement analyzer. METHOD A qualitative study incorporating the theoretical-methodological reference of institutional analysis. The data were produced through focus groups and organized from transcription, transposition and reconstitution. Seventeen (17) focus group sessions were conducted involving six municipalities and health professionals from various backgrounds. RESULTS 137 professionals participated in this study. User embracement has been carried out with the aim to organize spontaneous demand. Doctors have not been directly involved, although they have the final say. Intermediate nursing deals with the users and nurses perform important negotiation work among the network sectors. The receptionists and the community agents develop the first approach to the users, forwarding them to nursing to negotiate the service. Managers hope to avoid complaints by attending everyone. Users take advantage of party politics and of the media for services when there is no access. CONCLUSION User embracement is an analyzer, since it produces visibility and readability of the relations being produced in health services, and when analyzed can lead to denaturalizing these actions.

Resumen OBJETIVO Analizar las relaciones entre profesionales e de esos con gestores y usuarios mediante el analizador acogida. MÉTODO Estudio cualitativo con marco de referencia teórico metodológico del análisis institucional. Los datos fueron producidos por medio de grupos focales y organizados mediante la transcripción, transposición y reconstitución. Fueron realizadas 17 sesiones de grupos focales involucrando a seis municipios y profesionales sanitarios de distintas formaciones. RESULTADOS Participaron en la investigación 137 profesionales. La acogida se está llevando a cabo en la perspectiva de organizar la atención a la demanda espontánea. Los médicos no se están involucrando directamente, aunque detengan la palabra final. La enfermería intermedia el manejo de los usuarios y ejerce importante trabajo de negociación entre los sectores de la red. Los recepcionistas y los agentes comunitarios realizan el primer abordaje a los usuarios, dirigiéndose a la enfermería para la negociación de la atención. Los gestores esperan evitar quejas, atendiendo a todos. Los usuarios se valen de la política partidaria y de la prensa para atención cuando no hay acceso. CONCLUSIÓN La acogida es un analizador, pues produce visibilidad y decibilidad a las relaciones en producción en los servicios sanitarios y, al ser puesta en análisis, puede desencadenar la desnaturalización de esas.

Resumo OBJETIVO Analisar as relações entre profissionais e destes com gestores e usuários a partir do analisador acolhimento. MÉTODO Estudo qualitativo com referencial teórico-metodológico da análise institucional. Os dados foram produzidos por meio de grupos focais e organizados a partir da transcrição, transposição e reconstituição. Foram realizadas 17 sessões de grupos focais envolvendo seis municípios e profissionais de saúde de diversas formações. RESULTADOS Participaram da pesquisa 137 profissionais. O acolhimento vem sendo realizado na perspectiva de organizar o atendimento à demanda espontânea. Os médicos não têm se envolvido diretamente, embora detenham a palavra final. A enfermagem intermedia a lida com os usuários e exerce importante trabalho de negociação entre os setores da rede. Os recepcionistas e os agentes comunitários realizam a primeira abordagem aos usuários, dirigindo-se à enfermagem para a negociação do atendimento. Os gestores esperam evitar reclamações, atendendo a todos. Os usuários se valem da política partidária e da imprensa para atendimento quando não há acesso. CONCLUSÃO O acolhimento é um analisador, pois produz visibilidade e dizibilidade às relações em produção nos serviços de saúde e ao ser posto em análise pode desencadear a desnaturalização destas.

A visao dos trabalhadores da Atencao Basica acerca da presenca de estudantes de enfermagem / Vision de los trabajadores de atencion basica acerca de la presencia de estudiantes de enfermeria / Primary health care workers' view on the presence of nursing students

Essa investigação qualitativa objetivou analisar a visão dos trabalhadores de uma Unidade Básica de Saúde quanto à presença no serviço de estudantes de graduação em enfermagem. Dezoito trabalhadores foram sujeitos de entrevistas semi-estruturadas, analisadas após transcrição. Na análise de conteúdo identificamos dois temas: A lentificação e a vivificação do serviço e O (des)preparo para aprender e ensinar. Os resultados apontam para um processo de parceria ensino-serviço ainda em construção, em que os trabalhadores sentem-se aprendendo, mas também desvalorizados. Com a presença dos estudantes, a dinâmica do trabalho é modificada, tornando-se mais lenta. Ao mesmo tempo, a presença estudantil interroga as formas hegemônicas de atender rapidamente. Evidencia-se expectativa de colaboração nas ações, havendo preferência pelos estudantes dos últimos anos que executam procedimentos e não requerem acompanhamento constante. Concluimos que a aproximação entre universidade e serviços da Atenção Básica expõe tensões que, se analisadas coletivamente, podem engendrar novas formas de cuidar, ensinar e aprender.

Investigación cualitativa que objetivó analizar la visión de trabajadores de una Unidad Básica de Salud en relación a presencia de estudiantes de enfermería. Dieciocho trabajadores fueron sometidos a entrevistas semiestructuradas, analizadas después de su transcripción. El análisis de contenido temático identificó dos temas: Desaceleración y vivificación del servicio y La falta de preparación para aprender y enseñar. Los resultados apuntan a un proceso de alianza enseñanza-servicio todavía en construcción, donde trabajadores se sienten aprendiendo, pero también desvalorizados. La dinámica laboral es modificada por presencia de estudiantes, desacelerándose. Al mismo tiempo, presencia estudiantil incita formas hegemónicas de atender rápidamente. Se evidencia expectativa de colaboración en acciones, prefiriéndose a estudiantes de los últimos años que llevan a cabo procedimientos y no requieren supervisión permanente. Se concluye en que la aproximación entre universidad y servicios de atención primaria expone tensiones que, analizadas en conjunto, pueden determinar nuevas formas de cuidar, enseñar y aprender.

This qualitative research aimed to analyze the view of the workers at a basic health unit on the presence of nursing students at the service. Eighteen workers participated in semi-structured interviews, analyzed after transcription. In the content analysis, we identified two themes: The slowing and quickening of service and The (un)preparedness to learn and teach. The results point to a process of teaching-service partnership still under construction, in which workers feel as though they are learning, but also feel devalued. The presence of the students changes the work dynamics, slowing it. At the same time, the presence of the students questions the hegemonic ways of rapid assistance. An expectation of collaboration in actions is evidenced, there being a preference for students in the last years of undergraduate courses, who perform procedures and do not require constant accompanying. We conclude that the approach between university and primary healthcare services exposes tensions which, collectively analyzed, can engender new ways of caring, teaching and learning.